Citation
Powell, K., King, P. E., & Clark, C. (2005). The needs of youth ministry at the turn of the century: Hearing the voice of the people. The Journal of Youth Ministry, 4(1), 85-98.
Abstract
The article presents a study that seeks to investigate the emerging needs of youth ministry practitioners who work with youth and their families with a special focus on topical categories in which training is desired. Consequently, a Voice of the Customer (VOC) methodology was chosen in order to ascertain the current needs facing those who serve and lead in faith-based youth and family work in the United States. The VOC methodology is a technique of Quality Function Deployment (QFD), a management approach that are intended to improve customer satisfaction with the quality of products and services. In particular, QFD strives to understand customers’ requirement that influence the design of products and services.
Copyright
Year: 2005
Holder: Journal of Youth Ministry
DOI: https://web-p-ebscohost-com.fuller.idm.oclc.org/ehost/detail/detail?vid=3&sid=dc8dc815-b173-450b-af7b-6cbfd4a2c313%40redis&bdata=JnNpdGU9ZWhvc3QtbGl2ZSZzY29wZT1zaXRl#db=aph&AN=18896106
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